Few homelessness agencies accept clients as volunteers. The Resource Bank aims to break down this barrier by promoting good practice and highlighting organisations that are successfully involving their clients. It is true that there are potential problems with involving clients as volunteers. However, as the organisations that have contributed to this Bank show, they are not insurmountable. Successfully involving clients as volunteers means developing a volunteer management system that tackles potential problems from the beginning.

This Resource Bank is designed to help you develop policies and procedures to make client involvement work in your own organisation. It collects together good practice tips from a variety of organisations that actively involve their clients as volunteers. The tips are split into different categories so you can find information that relates to your particular areas of interest.

Select one or more appropriate criteria from the dropdown boxes and click the Search button to see matching resources. Click an entry in the results list to view full details.

Theme: Resource Type: How to design volunteer roles How to recruit clients as volunteers Developing a selection procedure Making supervision work Confidentiality issues Setting boundaries Developing appropriate training Dealing with problems All Resource Types Example Policies & Procedures Good Practice Tips